Taking orders over the phone makes it uncomfortable to ask what will be the bill. Even if you have a menu card, the tax amount is not mentioned on it. As a result, you are not clear of the exact amount. With a restaurant online food ordering system, customers know what they are ordering and what is the cost. Chances are they order more as they know costs incurred.
Settled Change Issues
When customer orders online, they pay online using different payment gateways. In addition, they use credit/debit cards and cash on delivery methods. They mention how much change they want. Furthermore, they give a tip to the restaurant. This helps to resolve change issues between a restaurant and a customer.
Think about how much your employees spend time taking orders over the phone. There is a higher likelihood of miscommunication usually due to the noise, either in the restaurant or on the other end. In Conclusion, all it takes is one simple mistake to compromise order and frustrate a customer. Hence, it forces employees to stay on the phone longer. So as to endure that they have gotten the correct order before hanging up. With online food ordering and delivery system for restaurants, people spend less time on calls. Also, invests that time in preparing those orders for pickup or delivery. The pre-ordering feature helps to place orders beforehand by setting date and time. Further, helps restaurant staff to prepare large orders in advance.
As miscommunications occur over the phone, the restaurant online ordering system allows customers to select food items as they want. This order is sent directly to the restaurant’s printer or POS system with no misunderstanding. Being able to take orders straight from the printer or POS will reduce inaccuracy and bad reviews. You can check The Importance of Point of Sales.
Customers sign up when placing orders from a website or app which captures customer’s details and is saved in the database. Restaurant staff uses this data to communicate with your customers by encouraging them to order again. This encouragement is through email marketing, loyalty programs, festive offers. This is not possible when you take orders over the phone. It is because you often receive the only phone number and delivery address. Placing orders on call is a manual process. Here, the staff saves the orders manually which in turn takes time and effort.
Online presence makes you visible to clients who never heard or saw an ad about your business. Also, who would probably never come to your restaurant. Building an online ordering system for restaurants helps to bring clients at your restaurant or order online. Providing a seamless and easy-to-use online food ordering and delivery system creates a better experience for customers, resulting an increase in sales.
Reach Target Audience
You may ask yourself – Is it fine to build a website without and online ordering option? Well, yes but then it reduces cash flow opportunity. Most of the time, it happens you have heard many positive reviews about the restaurant and you stay far from that place. Here, customers order food online and your delivery agents delivers food to the customer. Otherwise, also customer orders online even if he stays near to the restaurant and is tired of going out or just wants to relax at home eating and watching matches. Whether you are in the break at office, stuck in traffic, or riding the bus, the food delivery management system makes it possible to place orders virtually and delivers quickly and painlessly. Keeping delivery agents is important in this situation so there is a probability that customers orders on a regular basis.
Once you have built a database of the customers, you use analytics offered with online food ordering services to track ordering patterns of the customers like how frequently they order, what they order. This helps to offer tailored promotions and modify menus based upon the liking of the customers. You may consider using your own or partnering with an existing online food ordering system, whichever you choose it definitely helps you in your business.
You make instant real-time changes to your menu and design whenever you want which impels your customers to order from you every time they see it. There is a saying – the first bite is with the eye so upload appealing images, adjust menu offerings enables customers to buy from your restaurant online ordering system more and more which is not possible if orders are made over the phone.
All the earnings made to date are saved in the database. You can easily import files whenever needed. If you are an owner and you want to give a share to the restaurant registered on your system, you can easily release money by checking how much share each restaurant has received. Reports of money received, customer data, restaurant data, reviews, and ratings are saved in the database.
With online food ordering and delivery system, there is hardly any error – be it an order calculation from a staff member or a customer, orders placed by the customers, or delivery made by the delivery agents. All these are checked before the checkout page and they are received in a well-formatted manner which makes it easy for the kitchen staff to process. Everything automatic helps customers, receptionist, kitchen staff, delivery agents in hassle-free delivery and customers are happier with getting their desired food.