Why delivery boys of multi restaurant online food ordering and delivery system gets annoyed during cash on delivery?

Why delivery boys of multi restaurant online food ordering and delivery system gets annoyed during cash on delivery?

Multi restaurant online food ordering system changes eating habits of people as they get to try various cuisines from different restaurants. 

The orders placed by people on online food ordering and delivery system are paid through digital payment methods like credit card, debit card and unified payment gateways.

 Few consumers prefer to pay via cash which annoys delivery boys for many reasons as follows – 

Delivery Boy

Exact Order Amount

Customers are requested to keep exact order amount for cash on delivery request. But it is exact opposite, customers pay food bill in currency notes and expects change from the delivery boys. There are more than 400 orders per month to delivery hub and each driver might get 100 orders per month so it’s difficult to arrange small denomination notes or coins. Even if customers indicate that they will require a change of certain amount while placing an order on online food ordering and delivery platform, it’s not easy to arrange the exact change every time. This annoys delivery boy which leads to their bad attitude.

Manage Cash Deposit

Delivery boy has to deposit cash collected from the customers either to the delivery hub or the restaurants. Traveling to delivery hub or the restaurant affects delivery boy’s time and the new orders. If payment is made online then delivery boy can save his time in traveling, time at the restaurant/delivery hub and can focus on his work more.

Security of Cash

If payments are made online, delivery boys are fearless as they don’t have to look after the money. If customer pays via cash then they have to take utmost care as delivery boys get orders from long distance and sometimes, they have to travel even at the night.

Festive Days

Multi restaurant online food ordering and delivery system offers huge discounts on festive days. The orders are doubled are on continual basis. The average value of the order is also increased. During the festive days, there is an opportunity for the delivery boys to grab massive incentives. Delivery boys want to give their best by completing as many orders as they can. Due to cash on delivery method, they tend to lose time, orders which in turn their incentives.

Bad Ratings

If delivery boy does not have a change and if he argues with the customer under frustration then customer might give a bad rating and this will affect delivery boy’s job as their incentives are dependent upon the no. of orders and ratings given by the customers.

Well, we cannot deny that online food ordering and delivery system and paying online is helpful in life and sometimes it is increasing your efficiency and saves the time.

 

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